ppvio Privacy Policy — How We Keep Your Information Safe

Ppvio collects two types of information from you — what you provide directly, and what is gathered automatically. See the full breakdown below:

Information You Provide Directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and country
• Identity document details (for KYC verification)
• Payment method details (bKash, Nagad, bank account number)

Automatically Collected Information:

• Device information (model, operating system, browser)
• IP address and approximate location
• Platform activity logs (login timestamps, betting history)
• Cookies & Session Data

Ppvio collects information through several methods. We are committed to being fully transparent about each of them:

Some information may also be verified through third-party sources — such as government databases or KYC partners for national ID verification. In these cases, only the verified data is stored on ppvio.

Ppvio uses the data it collects solely for specific, defined purposes. A clear explanation of each purpose is provided below:

• Service Operations: Your information is essential for creating your account, processing transactions, and managing betting activity.
• Identity Verification & Fraud Prevention: Your data is used for KYC processes and to detect unusual activity.
• Customer Support: Our support team may access your profile information to help resolve any account-related issues.
• Legal Obligation: Certain data must be retained to comply with anti-money laundering laws and regulatory authority requirements.
• Service Improvement: User navigation patterns are analyzed to make the platform easier to use.
• Contact: Important account notifications and security alerts are sent via email or SMS.

Ppvio does not use your information for any purpose beyond those stated above. Separate consent is obtained for marketing or promotional communications, and you may withdraw that consent at any time.

Ppvio never sells your personal data. However, limited information may be shared with select third parties in specific circumstances:

• Payment Processors: Only the information needed to process transactions with bKash, Nagad, or your bank (name, mobile number) is shared. Nothing more.
• KYC Verification Partner: Minimal data is shared with approved third parties for identity verification purposes. These partners are contractually bound to uphold our privacy standards.
• Law Enforcement Authorities: ppvio is legally required to provide certain information when ordered by a court or directed by a government authority — in such cases, ppvio complies with the law.
• Cloud Service Provider: Internationally recognized secure cloud infrastructure is used for data storage. These servers adhere to the highest security standards.

Ppvio's website and app use cookies and similar technologies. These store small data files in your browser that help the platform recognize you on your next visit.

Ppvio uses three types of cookies:

• Essential Cookies: These are required to maintain your login session and keep security features running. Without them, the platform will not function properly.
• Functional Cookies: Used to remember your language preference, theme settings, and other customizations.
• Analytics Cookies: This data helps us analyze which pages get the most traffic and where users run into issues — so we can keep improving the platform.

You can disable cookies from your browser settings, though doing so may cause some features to not work properly. ppvio does not use third-party advertising cookies.

Ppvio does not retain your data longer than necessary. However, certain information must be kept for a specified period for legal reasons:

• Account Information: Retained for as long as your account is active, and generally for 5 years after closure.
• Financial Transaction Records: Retention for 7 years is mandatory under anti-money laundering laws.
• KYC Documents: Retained for up to 5 years after account closure.
• Customer Support Contact: Retained for up to 2 years after the issue is resolved.
• Cookies Data: Between 30 days and 1 year, depending on the type of cookie.

Once the designated retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to link back to your identity.

Ppvio believes you should have full control over your own data. The following rights are yours and can be exercised at any time:

To exercise these rights support@ppvio.best. ppvio typically responds to all requests within 30 business days.

Ppvio strictly prohibits anyone under 18 from using the platform. To enforce this, we take the following measures:

• Your date of birth is verified at the time of registration.
• Proof of age may be requested in cases where there is reasonable suspicion.
• If an underage account is detected, it is closed immediately and the deposit is refunded.

Ppvio does not knowingly collect information from minors. If a parent or guardian believes their child is using ppvio, please contact us immediately at support@ppvio.best — we will take prompt action.

Ppvio uses industry-leading security measures to protect your data. The core layers of protection are:

• Transmission Security: All data transfers are protected with 256-bit TLS/SSL encryption. HTTPS connections are mandatory.
• Storage Security: Sensitive data is stored in the database encrypted with AES-256 encryption.
• Access Control: Role-based access control — staff can only view information relevant to their specific responsibilities.
• Regular Security Audits: Independent third parties conduct regular penetration tests and security audits.
• Two-Factor Authentication: With 2FA enabled, unauthorized access to your account is virtually impossible.

In the event of a data breach, ppvio will notify affected users within the legally required timeframe and advise them on the necessary steps to protect themselves.

Ppvio reserves the right to update this Privacy Policy as needed. For any significant changes:

• A notification will be sent to your registered email at least 15 days before any changes take effect.
• Push notifications will be sent via the app.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. For any questions regarding the Privacy Policy, please contact:

• Email: support@ppvio.best
• Write in the subject line: "Privacy Policy Query"
• Response Time: Usually within 3 business days